The 2020 Operations & Services Award

Koelnmesse wins the UFI Operations and Services Award 2020!

The UFI Operations and Services Award rewards the best exhibition industry cooperation that enhances customer experience. The Operations and Services Working Group invited venue operators and exhibition organisers to share good practice examples, showcasing successful operations partnerships where collaboration had enhanced their customer experience.

“With great pleasure, we congratulate Koelnmesse as Award Winner for the UFI Operations and Services Award 2020. This year we focused on examples of successful operations partnership and how it enhances customer service. With its large-scale digital signage project, Koelnmesse focused not only on a strong visual presence but combined it with an intelligent digital communication system. The flexible information system combines Wayfinding, Infotainment and Advertising. The project was a joint development together with long-term strategic partnerships. The jury stated that this example of digital signage in the trade fair business set a new standard for the industry and it enhances the trade fair experience.” said Jules Broex, Vice-Chair UFI Operations and Services Working Group.

Gerald Boese, President and Chief Executive Officer at Koelnmesse says, “This global-level award bestows special recognition for the shared, long-standing development work to improve the customer experience on the part of Koelnmesse and Samsung SDS. I am delighted for both partners’ teams of experts, as this award sets a high benchmark for live communication in the international trade fair sector. Digital signage has proven itself. It has long played a major role in providing visitor information and as one component of our exhibitor services. We will continue to develop new and useful digital products along the ‘customer journey’ – to enhance the experience and the outcome of trade fairs.”


– Digital signage winning project

HR Award

The UFI HR Award wishes to recognize initiatives designed to support talents and future leaders in their career development.

Find out more

Sustainable Development Award

To reward, the best exhibition industry initiatives connected to Sustainable Development as they are related to the current competition theme.”

Find out more