Customer Expectations & Needs in 2024:
Leveraging Strategic Partnerships or Digital Solutions to enhance Customer Experience
In today’s fast-paced and ever-evolving business landscape, understanding and meeting customer expectations is paramount to maintaining a competitive edge. As we approach the year 2024, the Operations and Services Working Group is proud to introduce a new award topic that delves into the heart of this critical issue: “Customer Expectations & Needs in 2024: Leveraging Strategic Partnerships or Digital Solutions to Enhance Customer Experience.”
This award topic seeks to recognise and celebrate innovative approaches to customer service that either foster close cooperation with strategic partners and / or harness the power of digital solutions. In an era defined by rapid technological advancements and shifting customer preferences, this award aims to highlight the initiatives and strategies that anticipate and fulfill customer needs proactively.
Deadline for application is 13 March 2024 and details about the process can be found here: